Martin Brett – Deputy General Manager, Gleneagle Hotel

  • Speaker Bio:

    I have been Deputy General Manager in the Gleneagle Hotel for the past 14 years. In that time I have pioneered and designed the Glen Way programme which has been rolled out across all our properties. I have was involved in the training and delivery of the Ireland’s Best Programme, and in the Optimus Programme.

    Prior to working for the Gleneagle Hotel Group I was Manager of the Quality Hotel Clarinbridge and Deputy Manager of the Quality Hotel Galway for a number of years.

    From 1994 – 2000 I worked in the Brandon Hotel Tralee and was responsible for the Beverage, Nightclub and Bar operations, including the Rose of Tralee Festival.

    I did my training with the Ryan Hotel Group from 1990 – 1994 were I completed the TMDP and was awarded the Graduate of the year on completion of the course.

    Presentation Title:

    Custom Building Your Customer Care

    Presentation Synopsis:

    Looking at the benefits of customising your customer care for your particular business or property versus using an off the peg customer care programme. I will be discussing what makes a good care programme work where others flounder and are forgotten.